We live in a technologically advanced era with a recent and marked dependence on digital technologies while also facing increasingly frequent extreme and global crises. Crises, like the COVID-19 pandemic, are significantly impacting our societies, organizations and individuals and dramatically shifting the use of, and dependence on, digital technology. The way digital technology is used to cope with crises is novel and not well understood theoretically. To explore the varied uses and impact of digital technologies during crises, we propose to view crisis as (1) opportunity, (2) disruption, and (3) exposure. Examining crisis as opportunity reveals how digital technologies enable experimentation and accelerate innovation while raising coordination challenges and risky implementation. Viewing crisis as disruption highlights how digital technologies enable the rapid shifting of organizational and occupational practices to new digital spaces, allowing work continuity, yet potentially distorting work practices and raising challenges of over-dependence. Finally, crisis exposes the societal implications in making visible and exposing digital inequalities and producing moral dilemmas for us all. We use these three perspectives to shed light on the varied uses of digital technologies in the COVID-19 crisis and suggest new avenues for research on crises more broadly.

我们生活在技术先进的时代，最近对数字技术的依赖显着，同时也面临着越来越频繁的极端和全球危机。像COVID-19大流行一样，危机正在严重影响我们的社会，组织和个人，并极大地改变了对数字技术的使用和依赖。数字技术用于应对危机的方式是新颖的，并且在理论上还没有得到很好的理解。为了探索危机期间数字技术的各种用途和影响，我们建议将危机视为（1）机会，（2）破坏和（3）暴露。将危机视作机遇，揭示了数字技术如何在增加协调挑战和冒险实施的同时实现实验和加速创新。将危机视为破坏，突显了数字技术如何使组织和职业实践迅速转移到新的数字空间，从而实现工作连续性，但有可能扭曲工作实践并带来过度依赖的挑战。最后，危机暴露了社会的隐患，使我们看到和暴露数字不平等现象，并给我们所有人带来道德困境。我们使用这三种观点来阐明COVID-19危机中数字技术的各种用途，并为更广泛的危机研究提供新的途径。危机暴露了社会的隐患，使我们看到和暴露数字不平等现象，并给我们所有人带来道德困境。我们使用这三种观点来阐明COVID-19危机中数字技术的各种用途，并为更广泛的危机研究提供新的途径。危机暴露了社会的隐患，使我们看到和暴露数字不平等现象，并给我们所有人带来道德困境。我们使用这三种观点来阐明COVID-19危机中数字技术的各种用途，并为更广泛的危机研究提供新的途径。