The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such as organisational science and psychology, is often missing. With this article, we aim at conceptualizing risk in e-government use. Based on a structured review of the trust-related e-government literature, we derive a typology of relevant e-government risks. We analyse this typology in light of extant trust and risk literature. The typology can be used both to understand the behaviour of system or service users and to design systems and services that can be and are trusted. As such, this research can serve as a basis for future research on the role of trust and risk in designing and using e-government services. The generalizability to e-business services and information systems in general is discussed.

信息系统、电子商务和电子政务文献一致表明，信任和风险是使用信息技术和基于技术的服务的先决条件。然而，对信任和风险之间关系的更深入理解，尤其是考虑到组织科学和心理学等领域创造的广泛知识时，往往会缺失。在本文中，我们旨在概念化电子政务使用中的风险。基于对与信任相关的电子政务文献的结构化回顾，我们得出了相关电子政务风险的类型学。我们根据现有的信任和风险文献分析了这种类型。类型学既可以用来理解系统或服务用户的行为，也可以用来设计可以信任的系统和服务。像这样，这项研究可以作为未来研究信任和风险在设计和使用电子政务服务中的作用的基础。讨论了对电子商务服务和信息系统的普遍性。