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Stressing affordances: Towards an appraisal theory of technostress through a case study of hospital nurses' use of electronic medical record systems
Information and Organization ( IF 5.387 ) Pub Date : 2022-11-07 , DOI: 10.1016/j.infoandorg.2022.100431
Christopher B. Califf

Nurses use electronic medical record (EMR) systems to accomplish a variety of care-related tasks. Nurses, therefore, encounter a range of stressful situations and events related to using EMR systems, a phenomenon known as technostress. Previous research suggests that individuals appraise technostress differently. However, not much is known about the appraisal process of technostress. By integrating the literature on technostress, affordances, and appraisal theory, this paper introduces the appraisal theory of technostress, which is developed empirically through an interpretive case study involving interviews with hospital nurses. The appraisal theory of technostress explains how individuals process and appraise information about how to potentially act on technology-related stressful events through a system's features. Information about the event, and information about the action potential afforded by the system's features, is evaluated through an appraisal process that includes three appraisal checks: goal relevance, goal conduciveness, and value compatibility. The appraisal checks verify whether the action possibilities of the system's features align or misalign with an individual's goals and values related to action, and shape how the event and the system's features are appraised as challenge or hindrance techno-stressors. Overall, the study offers a novel theoretical perspective and methodological approach to conceptualizing and investigating technostress. More detailed contributions to research and practice are also discussed.



中文翻译:

强调可供性:通过医院护士使用电子病历系统的案例研究,走向技术压力的评估理论

护士使用电子病历 (EMR) 系统来完成各种与护理相关的任务。因此,护士会遇到一系列与使用 EMR 系统相关的压力情况和事件,这种现象被称为技术压力。先前的研究表明,个人对技术压力的评价不同。然而,关于技术压力的评估过程知之甚少。通过整合有关技术压力、可供性和评估理论的文献,本文介绍了技术压力的评估理论,该理论是通过一个涉及医院护士访谈的解释性案例研究经验性地发展起来的。技术压力的评估理论解释了个人如何处理和评估有关如何通过系统特征潜在地对与技术相关的压力事件采取行动的信息。有关事件的信息以及系统功能提供的有关动作潜力的信息,通过包括三个评估检查的评估过程进行评估:目标相关性、目标有益性和价值相容性。评估检查验证系统特征的行动可能性是否与个人与行动相关的目标和价值观一致或不一致,并确定事件和系统特征如何被评估为挑战或阻碍技术压力源。总体而言,该研究为概念化和调查技术压力提供了一种新颖的理论视角和方法论方法。还讨论了对研究和实践的更详细贡献。通过包括三个评估检查的评估过程进行评估:目标相关性、目标有益性和价值相容性。评估检查验证系统特征的行动可能性是否与个人与行动相关的目标和价值观一致或不一致,并确定事件和系统特征如何被评估为挑战或阻碍技术压力源。总体而言,该研究为概念化和调查技术压力提供了一种新颖的理论视角和方法论方法。还讨论了对研究和实践的更详细贡献。通过包括三个评估检查的评估过程进行评估:目标相关性、目标有益性和价值相容性。评估检查验证系统特征的行动可能性是否与个人与行动相关的目标和价值观一致或不一致,并确定事件和系统特征如何被评估为挑战或阻碍技术压力源。总体而言,该研究为概念化和调查技术压力提供了一种新颖的理论视角和方法论方法。还讨论了对研究和实践的更详细贡献。s 特征与个人与行动相关的目标和价值观一致或不一致,并塑造了事件和系统特征如何被评估为挑战或阻碍技术压力源。总体而言,该研究为概念化和调查技术压力提供了一种新颖的理论视角和方法论方法。还讨论了对研究和实践的更详细贡献。s 特征与个人与行动相关的目标和价值观一致或不一致,并塑造了事件和系统特征如何被评估为挑战或阻碍技术压力源。总体而言,该研究为概念化和调查技术压力提供了一种新颖的理论视角和方法论方法。还讨论了对研究和实践的更详细贡献。

更新日期:2022-11-07
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