As countries emerged from the Covid-19 pandemic, management teams faced the challenges of supporting their employees to return to the traditional office work environment, adopting hybrid work modes to ensure business continuity, and creating work conditions conducive to personal well-being. Despite the critical role of digital platforms during the pandemic, there is limited understanding of the role of digital platform continuance to retain employees during the Great Resignation phenomenon. To address this gap, this study focuses on organisational support as there is growing recognition of its importance in digital platform continuance. Using partial least square algorithms, we used the organisational support theory and information systems (IS) continuance literature to derive a research model tested on data collected from 447 knowledge workers across central Europe and Africa. The results show that management-by-objective (MBO) and support from direct managers are essential determinants of knowledge workers’ post-crisis digital platform continuance intentions. The perceived usefulness of digital platforms mediates the effect of direct manager support on digital platform continuance. We discuss how the results could extend organisational level IS continuance research and help organisations develop strategies to retain employees in this post-crisis work-related phenomenon.

随着各国摆脱 Covid-19 大流行的影响，管理团队面临着支持员工返回传统办公室工作环境、采用混合工作模式以确保业务连续性以及创造有利于个人福祉的工作条件等挑战。尽管数字平台在大流行期间发挥着关键作用，但人们对数字平台在“大辞职”现象期间继续留住员工的作用的了解有限。为了解决这一差距，本研究重点关注组织支持，因为人们越来越认识到组织支持在数字平台持续性方面的重要性。通过偏最小二乘算法，我们利用组织支持理论和信息系统 (IS) 连续性文献得出了一个研究模型，并在从中欧和非洲的 447 名知识工作者收集的数据上进行了测试。结果表明，目标管理（MBO）和直接管理者的支持是知识工作者危机后数字平台持续意图的重要决定因素。数字平台的感知有用性调节了直接管理者支持对数字平台持续性的影响。我们讨论了结果如何扩展组织层面的持续性研究，并帮助组织制定策略以在危机后与工作相关的现象中留住员工。