Purpose

This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in the restaurant context.

Design/methodology/approach

To test the two-model approach, this study uses a moderated mediation analysis based on developed scenarios for survey questionnaires completion by participants.

Findings

The results found that WE and personal–work conflict each have a unique sequential effect on TI. However, younger generations perceived external conflicts to affect their personal lives more than older generations. For older generations, external conflict affecting personal life had caused higher intentions to quit their jobs.

Originality/value

The study provides the unique contribution of studying the sequential effects of WPC and WE on TI. Furthermore, this study helps to fill the gap of generational research by testing generational perceptions of these relationships.

中文翻译：

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工作与个人冲突或工作环境哪个先出现？扩大关于离职意向的群体差异的代际辩论

目的

本研究旨在探讨工作与个人冲突（WPC）和工作环境（WE）对离职倾向（TI）的连续影响，重点关注餐厅环境中的代际差异。

设计/方法论/途径

为了测试两种模型方法，本研究使用了基于参与者完成调查问卷的开发场景的有调节的中介分析。

发现

结果发现，WE 和个人工作冲突对 TI 都有独特的顺序影响。然而，年轻一代认为外部冲突比老一代更能影响他们的个人生活。对于老一辈人来说，影响个人生活的外部冲突导致更高的辞职意愿。

原创性/价值

该研究为研究 WPC 和 WE 对 TI 的连续影响提供了独特的贡献。此外，这项研究通过测试代际人对这些关系的看法，有助于填补代际研究的空白。