This study examines the impact of crisis-induced telework during the COVID-19 pandemic 2020 on public sector employees' job satisfaction (JS) and retention intention (RI). Analyses of the 2020 Federal Employee Viewpoint Survey data reveal a negative association between the amount of COVID-induced telework and the federal employees' JS and RI. However, this negative effect is mitigated by offering adequate organizational telework support for mandatory telework during the COVID peak and subsequently decreasing the amount of telework after the peak. Nevertheless, the findings also indicate that solid organizational support for teleworkers during the pandemic's peak can ironically discourage them from returning to the regular work setting even when it is safe, potentially compromising organizational performance—a hidden cost of the organizational support. Still, this hidden cost does not appear to be significant enough to warrant revisions in the level of crisis-specific organizational support.

中文翻译：

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COVID-19 大流行期间组织支持远程办公的好处和隐性成本对公职人员工作满意度和保留意愿的影响

本研究探讨了 2020 年 COVID-19 大流行期间危机引发的远程办公对公共部门员工工作满意度 (JS) 和保留意愿 (RI) 的影响。对 2020 年联邦雇员观点调查数据的分析显示，新冠肺炎引发的远程办公量与联邦雇员的 JS 和 RI 之间存在负相关关系。然而，通过在新冠疫情高峰期间为强制远程办公提供足够的组织远程办公支持，并随后减少高峰期后的远程办公量，可以减轻这种负面影响。然而，研究结果还表明，具有讽刺意味的是，在大流行高峰期间对远程工作人员提供的坚实的组织支持可能会阻止他们返回正常工作环境，即使是在安全的情况下，这可能会损害组织绩效——这是组织支持的隐性成本。尽管如此，这种隐性成本似乎还不足以需要调整针对特定危机的组织支持水平。