Purpose

In a dynamic and complex environment, employees’ creative performance (CP) can be essential in developing a distinguished and competitive strategy for an organization. Using the lens of competency management, this study aims to examine how employees perceived environmental uncertainty (PEU) and competency formula relate to employee CP, with a focus on the hospitality industry.

Design/methodology/approach

The data was collected from employees in the hospitality sector. Both symmetrical (PLS-SEM) and asymmetrical (fuzzy-set qualitative comparative analysis [fsQCA]) tests were performed to gain in-depth knowledge of how individual, organizational and environmental factors can be configured to explain employees’ CP.

Findings

The symmetrical analysis shows that the competency formula mediates the negative impacts of PEU on two dimensions of creativity – that is, novelty and utility. The fsQCA testing generated contrasting findings and revealed that uncertainty, along with the formula elements, is a unique antecedent condition and opportunity for employees’ CP. The inconsistent findings indicate asymmetrical and complex relationships between the proposed antecedents and outcomes in the case of employee creativity.

Practical implications

A combination of symmetrical and asymmetrical approaches is necessary to uncover the complex relationships among employees, organizations and the environment. This study shows that organizational agility, competency strategies and comprehensive strategic management processes can be configured to explain positive outcomes for organizations during uncertain circumstances. The findings can be used by human resource practitioners to maximize employee creativity and enhance organizational performance.

Originality/value

To the best of the authors’ knowledge, this study is the first to use symmetrical and asymmetrical testing to address the inadequacy of explaining employee CP in complex and uncertain environments, and highlight the crucial role of the competency formula in enhancing novelty and utility dimensions of CP. This research examines the impact of various internal and external factors (i.e. individual, organizational and contextual) on employee creativity within the hospitality industry.

中文翻译：

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感知环境不确定性与创造性绩效之间复杂关系的对称和非对称分析：探索能力公式

目的

在动态和复杂的环境中，员工的创造性表现（CP）对于为组织制定卓越的竞争战略至关重要。本研究旨在利用能力管理的视角，研究员工感知环境不确定性 (PEU) 和能力公式与员工 CP 的关系，重点关注酒店业。

设计/方法论/途径

该数据是从酒店业员工那里收集的。进行对称 (PLS-SEM) 和不对称（模糊集定性比较分析 [fsQCA]）测试，以深入了解如何配置个人、组织和环境因素来解释员工的 CP。

发现

对称分析表明，能力公式调节了PEU对创造力两个维度——新颖性和实用性的负面影响。 fsQCA 测试产生了对比结果，并揭示了不确定性以及公式元素是员工 CP 的独特前提条件和机会。不一致的发现表明，在员工创造力的情况下，拟议的前因和结果之间存在不对称且复杂的关系。

实际影响

对称和非对称方法的结合对于揭示员工、组织和环境之间的复杂关系是必要的。这项研究表明，可以配置组织敏捷性、能力战略和全面的战略管理流程来解释组织在不确定的情况下取得的积极成果。人力资源从业者可以利用这些发现来最大限度地提高员工的创造力并提高组织绩效。

原创性/价值

据作者所知，本研究首次使用对称和非对称测试来解决在复杂和不确定的环境中解释员工CP的不足，并强调了胜任力公式在增强员工的新颖性和实用性方面的关键作用。 CP。本研究探讨了酒店行业内各种内部和外部因素（即个人、组织和背景）对员工创造力的影响。