Purpose

As knowledge management increasingly becomes critical for the success of professional service firms, this paper uses social exchange theory to investigate the interactive impact of transformational leadership and organizational innovation on online knowledge sharing by employees in professional service firms. This study aims to investigate the mediating roles of job autonomy and job engagement in this process.

Design/methodology/approach

Data were collected from a survey of 350 frontline employees in professional service providers, including banking, telecommunication and insurance. Structural equation modeling was used for data analysis.

Findings

The results show that transformational leadership positively affects job autonomy, which in turn has a positive impact on online knowledge sharing through job engagement. Thus, job autonomy and job engagement mediate the relationship between transformational leadership and online knowledge sharing. Finally, organizational innovation moderates the relationship between transformational leadership and job autonomy.

Originality/value

This paper extends the knowledge management literature by studying the impact of transformational leadership on the online knowledge-sharing behavior and exploring the focal roles of job autonomy and job engagement in online-sharing behavior in professional service firms. The findings also provide useful implications for practitioners to help them engage employees in the adoption of digital technologies to optimize outcomes.

中文翻译：

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变革型领导和组织创新对在线知识共享的互动影响：知识管理的视角

目的

随着知识管理对专业服务公司的成功越来越重要，本文利用社会交换理论来研究变革型领导和组织创新对专业服务公司员工在线知识共享的交互影响。本研究旨在探讨工作自主性和工作投入在此过程中的中介作用。

设计/方法论/途径

数据来自对银行、电信和保险等专业服务提供商 350 名一线员工的调查。使用结构方程模型进行数据分析。

发现

结果表明，变革型领导对工作自主权产生积极影响，进而通过工作投入对在线知识共享产生积极影响。因此，工作自主权和工作投入调解了变革型领导力和在线知识共享之间的关系。最后，组织创新调节变革型领导与工作自主权之间的关系。

原创性/价值

本文通过研究变革型领导对在线知识共享行为的影响，并探讨专业服务公司中工作自主性和工作投入在在线共享行为中的核心作用，扩展了知识管理文献。研究结果还为从业者提供了有用的启示，帮助他们让员工参与数字技术的采用，以优化结果。