This article investigates whether citizens’ satisfaction with public service is related to citizen – state encounters, and how voice behaviour shapes this relationship. We provide empirical support...

中文翻译：

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官僚遭遇、声音行为和公民满意度

本文研究了公民对公共服务的满意度是否与公民与国家的接触有关，以及声音行为如何塑造这种关系。我们提供实证支持...