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The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S.
International Journal of Hospitality Management ( IF 11.7 ) Pub Date : 2024-02-29 , DOI: 10.1016/j.ijhm.2024.103716
Han Wen , Heyao (Chandler) Yu

This study aimed to examine the effects of empathy intervention on food allergy training through a between-subjects factorial experiment. A total of 388 foodservice employees participated, with half randomly assigned to the control group and half to the intervention group. Participants in the intervention group were shown a video describing a food allergy death to elicit empathic responses. Results showed that the intervention video elicited higher empathic responses toward food allergy victims among foodservice employees than those in the control group. Empathic responses positively related to post-training food allergy knowledge acquisition and practices. Emotional attachment and attitude towards food allergy training mediated the relationships between empathic responses and post-training knowledge acquisition and post-training practices. Meanwhile, prosocial motivations moderated the indirect effects of empathy intervention on post-training food allergy knowledge acquisition and food allegory practices through empathic response and emotional attachment/attitude towards the training. Theoretical and practical implications are discussed.

中文翻译:


同理心对食物过敏培训效果的影响:一项针对美国餐饮服务员工的实验研究



本研究旨在通过受试者间析因实验检验移情干预对食物过敏训练的影响。共有 388 名餐饮服务员工参与其中,其中一半随机分配到对照组,一半分配到干预组。向干预组的参与者播放一段描述食物过敏死亡的视频,以引起移情反应。结果显示,与对照组相比,干预视频在餐饮服务员工中对食物过敏受害者产生了更高的共情反应。移情反应与培训后食物过敏知识的获取和实践呈正相关。对食物过敏训练的情感依恋和态度调节了移情反应与训练后知识获取和训练后实践之间的关系。同时,亲社会动机通过对培训的共情反应和情感依恋/态度调节共情干预对培训后食物过敏知识获取和食物寓言实践的间接影响。讨论了理论和实践意义。
更新日期:2024-02-29
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