Adopting the dynamic capabilities (DC) perspective, this study proposes a model to assess the impact of organizational capabilities on business analytics (BA) use and addresses the moderating role played by environmental dynamism (ED). Based on 457 surveys of BA experts at Saudi Arabian firms and a partial least squares analysis of the model, the results show that data-driven decision-making has a direct and significant influence on BA use. The findings also show that ED has a direct influence on BA use and positively moderates the link between the knowledge aspect and BA use, which indicates that knowledge is required in a volatile environment for successful BA use. Together, these findings extend the dynamic capability view and provide a theory-based perspective on the impacts of organizational aspects of BA use, building a better understanding of the DC of firms and providing guidance to align the necessary capabilities in dynamic environments.

本研究采用动态能力 (DC) 的视角，提出了一个模型来评估组织能力对业务分析 (BA) 使用的影响，并解决环境动态 (ED) 所发挥的调节作用。基于对沙特阿拉伯企业的 457 名 BA 专家的调查以及对模型的偏最小二乘分析，结果表明数据驱动的决策对 BA 的使用具有直接而显着的影响。研究结果还表明，ED 对 BA 使用有直接影响，并积极调节知识方面与 BA 使用之间的联系，这表明在不稳定的环境中成功使用 BA 需要知识。总之，这些发现扩展了动态能力观点，并为 BA 使用的组织方面的影响提供了基于理论的视角，建立了对企业 DC 的更好理解，并为在动态环境中调整必要的能力提供了指导。