Automated, administrative decision‐making (AADM) is a key component in digital government reforms. It represents an aspiration for a better and more efficient administration but also presents challenges to values of public administration. We systematically review the emerging literature on use of AADM from the perspective of good governance. Recognizing the inherent tensions of values of public administration, the broad review identifies key synergies, trade‐offs, and limits of AADM and good governance associated with nine values: Accountability, efficiency, equality, fairness, resilience, responsiveness, right‐to‐privacy, rule‐of‐law, and transparency. While synergies represent “low‐hanging fruits”, trade‐offs and limits are “hard cases” representing challenges to good governance. Taking the specific decision‐making context into account, practitioners and scholars should attempt to nurture the “fruits” and lessen the tensions of the “hard‐cases” thereby increasing the desirable societal outcomes of use of AADM.

中文翻译：

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自动化的行政决策和良好的治理：协同、权衡和限制

自动化行政决策（AADM）是数字政府改革的关键组成部分。它代表了对更好、更高效的行政管理的渴望，但也对公共行政价值观提出了挑战。我们从良好治理的角度系统地回顾了有关使用 AADM 的新兴文献。认识到公共行政价值观的内在张力，广泛的审查确定了与九个价值观相关的 AADM 和良好治理的关键协同作用、权衡和限制：问责制、效率、平等、公平、复原力、响应能力、隐私权、法治和透明度。虽然协同效应代表了“唾手可得的成果”，但权衡和限制却是对良好治理构成挑战的“难题”。考虑到具体的决策背景，从业者和学者应尝试培育“成果”并减轻“困难案例”的紧张局势，从而增加使用 AADM 的理想社会成果。