Purpose

The purpose of this study is to get an understanding regarding the clusters of middle management employees on the basis of their knowledge sharing behaviour. Designing knowledge sharing behaviors with a distinct focus for a specified group of employees can be an effective and productive one. As it is often argued that the cluster of employees labeled as “middle management” is the key player for knowledge sharing behaviors – a subject of this study that intends to contribute to management strategy to enhance organizational effectiveness and subsequently to its knowledge sharing phenomona.

Design/methodology/approach

Cluster analysis was adopted as key tool as a part of quantitative method to accumulate the data from 597 employees who are working within the middle management of service sector located in the union territory of India named Jammu and Kashmir.

Findings

Three distinct segments namely – “knowledge sharing adepts (KSA),” “knowledge sharing scrupulous (KSC)” and “knowledge sharing servitudes (KSE)” as the prime domains of knowledge sharing behavior are identified.

Research limitations/implications

To draw a narrow focus, the study was limited to the service sector of a union territory in India, hence the findings may not be generalized. Furthermore, as knowledge sharing behavior of individuals is always evolved out of social and historical practices, findings of this cross-sectional study should ideally be needed to be updated time to time through further research.

Practical implications

Cluster dynamicism of knowledge sharing behavior based on the differentiated and specified group of employee functions distinctly which in turn increases the organizational productivity with a particular focus on the mid-management of the service sector – a key managerial implication of this study.

Originality/value

To the best of the authors’ knowledge, this research paper is the first of its kind in Jammu and Kashmir adding value to the international literature in the area of knowledge sharing behaviors of service sector.

中文翻译：

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服务业员工的知识共享行为以实现可持续发展目标

目的

本研究的目的是根据中层管理人员的知识共享行为来了解他们的群体。针对特定的员工群体设计明确的知识共享行为可能是一种有效且富有成效的行为。人们经常认为，被标记为“中层管理人员”的员工群体是知识共享行为的关键参与者——本研究的一个主题旨在为管理策略做出贡献，以提高组织效率，从而促进知识共享现象。

设计/方法论/途径

采用聚类分析作为关键工具，作为定量方法的一部分，收集了位于印度联邦领土查谟和克什米尔服务业中层管理人员的 597 名员工的数据。

发现

确定了三个不同的部分，即“知识共享专家（KSA）”、“知识共享谨慎者（KSC）”和“知识共享奴役者（KSE）”，作为知识共享行为的主要领域。

研究局限性/影响

为了缩小关注范围，该研究仅限于印度联邦属地的服务业，因此研究结果可能不具有普遍性。此外，由于个人的知识共享行为总是从社会和历史实践中演变而来，因此理想情况下，这项横断面研究的结果应该需要通过进一步的研究不时更新。

实际影响

基于差异化和特定的员工职能群体的知识共享行为的集群动态性明显提高了组织生产力，特别关注服务部门的中层管理人员——这是本研究的一个关键管理意义。

原创性/价值

据作者所知，这篇研究论文是查谟和克什米尔的第一篇此类研究论文，为服务业知识共享行为领域的国际文献增加了价值。