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Effects of robots’ appearance on guest service experiences
Journal of Hospitality Marketing & Management ( IF 12.5 ) Pub Date : 2024-04-10 , DOI: 10.1080/19368623.2024.2337798
Hulya Bakirtas 1 , Senem Hazel Baser 1
Affiliation  

Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...

中文翻译:

机器人外观对宾客服务体验的影响

机器人开始取代住宿行业的人类员工。目前尚不清楚客人如何看待机器人。该研究旨在评估人形和非人形机器人的有效性...
更新日期:2024-04-10
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