Outside of visible moments of mass mobilization, ongoing latent work, such as direct service and mutual aid, is a long-standing tradition in social movements. Yet, like all labor, personal digital devices have changed the norms and practices of direct service social movement work. In this article, as situated in the technology–media–movement complex (TMMC), I analyze qualitative interview data ( N = 26) with volunteers from a yearlong ethnographic project at an abortion fund hotline in the reproductive justice movement in the US South. To name hotline volunteers’ digital care labor, I offer the term immaterial intimacy to describe its ubiquitous, ephemeral, and intimate nature. I argue immaterial intimate labor enabled the organization to provide a responsive service, but relied on individualized digital volunteer work, existing within gendered and neoliberal norms. I discuss and question the use of personal digital technologies for direct service volunteer work in contemporary social movements.

中文翻译：

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非物质亲密：数字技术在社会运动志愿者工作中的新自由主义纠葛

除了群众动员的可见时刻之外，持续进行的潜在工作，例如直接服务和互助，是社会运动的长期传统。然而，与所有劳动力一样，个人数字设备已经改变了直接服务性社会运动工作的规范和实践。在本文中，我以技术-媒体-运动综合体 (TMMC) 为背景，对来自美国南部生殖正义运动堕胎基金热线的为期一年的民族志项目的志愿者进行了定性访谈数据 (N = 26) 分析。为了命名热线志愿者的数字护理劳动，我使用“非物质亲密”一词来描述其普遍存在、短暂且亲密的本质。我认为，非物质的亲密劳动使该组织能够提供响应性服务，但依赖于存在于性别和新自由主义规范中的个性化数字志愿者工作。我讨论并质疑在当代社会运动中使用个人数字技术进行直接服务志愿者工作。