Although previous hospitality studies investigated the impact of CSR directed at various stakeholders, these studies have largely overlooked the impact of perceived inconsistent CSR (ICSR) strategies on unexpected employee outcomes. To fill the gap, this study investigates how perceived ICSR strategies affect employee deviant behavior through perceived corporate hypocrisy and symbolic CSR attributions (SCSRAs). Survey data were collected 472 employees working in four- and five-star hotels in Antalya, Turkiye and analyzed using PLS-SEM. The findings indicate that perceived ICSR strategies has a positive impact on perceived corporate hypocrisy and SCSRAs. Corporate hypocrisy and SCSRAs play a serial mediating role between perceived ICSR strategies and employee deviant behavior. This research enriches our understanding of the challenges faced by hospitality organizations in coping with CSR issues effectively.

中文翻译：

---

员工对企业社会责任的负面反应：企业虚伪和象征性企业社会责任归因作为连续调解者


尽管之前的酒店业研究调查了企业社会责任针对不同利益相关者的影响，但这些研究在很大程度上忽略了感知不一致的企业社会责任 (ICSR) 策略对意外员工结果的影响。为了填补这一空白，本研究调查了感知的 ICSR 策略如何通过感知的企业虚伪和象征性企业社会责任归因 (SCSRA) 影响员工的异常行为。调查数据收集了土耳其安塔利亚四星级和五星级酒店的 472 名员工，并使用 PLS-SEM 进行了分析。研究结果表明，感知的 ICSR 策略对感知的企业虚伪和 SCSRA 具有积极影响。企业虚伪和 SCSRA 在感知的 ICSR 策略和员工异常行为之间发挥着连续的中介作用。这项研究丰富了我们对酒店组织在有效应对企业社会责任问题方面所面临的挑战的理解。