This mixed-method study investigates how abusive supervision and bullying impact job satisfaction and turnover intentions among employees in an environment plagued by ingrained incivility: commercial kitchens. Underpinned by social learning theory, we draw from 832 survey responses and 20 in-depth interviews to explore the extent to which supervisory abuse and workplace bullying negatively impact employee perceptions of their working environment while also investigating positive alternatives therein (e.g., authentic leadership and encouragement of creativity). Results suggest that, despite day-to-day challenges posed by abusive leadership, a strong sense of camaraderie and passion for kitchen work stimulated a commitment to the job. Accordingly, the study concludes that the inherently creative nature of commercial kitchen work and the personalities of fellow staff played a significant role in retaining employees. It thus highlights the complexity of food service employee retention and suggests that a holistic understanding of both leadership dynamics and intrinsic motives is essential.

中文翻译：

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商业厨房的滥用监管：餐饮业的见解


这项混合方法研究调查了在商业厨房这一根深蒂固的不文明现象所困扰的环境中，虐待性监督和欺凌行为如何影响员工的工作满意度和离职意向。在社会学习理论的基础上，我们从 832 份调查回复和 20 次深度访谈中汲取灵感，探讨监督滥用和工作场所欺凌对员工对其工作环境的看法产生负面影响的程度，同时还调查其中的积极替代方案（例如，真诚的领导和鼓励）的创造力）。结果表明，尽管领导层的虐待带来了日常挑战，但强烈的友情和对厨房工作的热情激发了对工作的承诺。因此，研究得出的结论是，商业厨房工作固有的创造性和同事的个性在留住员工方面发挥了重要作用。因此，它强调了食品服务员工保留的复杂性，并表明对领导力动态和内在动机的全面理解至关重要。