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Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles
Journal of Hospitality Marketing & Management ( IF 12.5 ) Pub Date : 2024-05-05 , DOI: 10.1080/19368623.2024.2346138
Md Karim Rabiul 1 , Rashed Al Karim 2 , Faridahwati Mohd Shamsudin 3
Affiliation  

This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...

中文翻译:

仆人式领导对服务质量的影响:员工与管理者的关系能量感知和对工作角色的情绪能量感知的中介作用

本研究探讨了管理者的仆人式领导风格如何影响员工服务质量,重点关注员工对与管理者的关系能量的印象以及对工作环境的情感能量。
更新日期:2024-05-05
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