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Driving metaverse adoption in the hospitality industry: an upper echelon perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-16 Arpita Agnihotri, Saurabh Bhattacharya, Georgia Sakka, Demetris Vrontis
Purpose The purpose of this study is to explore how past and future temporal focus of CEOs in the hospitality industry influence their intention to invest in metaverse technology and the underlying mechanism under boundary conditions of perceived competitive pressure. Design/methodology/approach This multi-informant study collected data over three waves from a sample of 235 CEOs and their subordinates
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Place attachment theory and virtual reality: the case of a rural tourism destination International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-14 Christos Pantelidis, M. Claudia tom Dieck, Timothy Hyungsoo Jung, Paul Smith, Amanda Miller
Purpose The purpose of this study is to explore from a place attachment (PA) theory perspective the extent to which and how, a fully immersive virtual reality (VR) experience enhances tourists’ attachment level on-site at a rural destination. Design/methodology/approach This study applied an exploratory mixed method approach. Respondents were tourists visiting the Lake District National Park who were
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Sustainable hospitality and tourism in the Anthropocene era: the need for a more radical shift of the current circular economy models International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-14 Marcella De Martino, Valentina Apicerni, Antonia Gravagnuolo
Purpose This paper aims to critically analyse the circular economy (CE) models adopted in hospitality and tourism to tackle societal challenges in the current Anthropocene era, exploring the driving values and sustainability approaches. Design/methodology/approach A systematic literature review was carried out with an increasing level of analysis to delve more in-depth into the ability of the CE models
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Perceived inclusion climate for leader diversity: conceptualization and scale development International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-07 Huy Gip, Priyanko Guchait, Juan M. Madera
Purpose Although existing literature emphasizes the significance of diversity and inclusion in management roles for employees, there is a notable absence of a standardized scale to assess employees’ perceptions of an inclusive climate, particularly in relation to practices that encourage acceptance of demographically diverse leaders. This study aims to bridge this gap by developing the perceived inclusion
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How the Metaverse can add new layers of hospitality services: a perspective of senior industry practitioners International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-07 Mark Ashton, Viachaslau Filimonau, Aarni Tuomi
Purpose Although virtual worlds, such as the Metaverse, can disrupt the hospitality sector, few empirical investigations have critically evaluated the scope and scale of this disruption from an industry perspective. This study aims to rectify this knowledge gap by exploring the opportunities and challenges of the Metaverse as seen by hospitality professionals. Design/methodology/approach This is a
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Unveiling the role of congruity in service robot design and deployment International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-02 Chang Ma, Alei Fan, Seonjeong Ally Lee
Purpose This paper aims to examine the congruency effects of physically embodied robots in service encounters, which addressed a significant research gap concerning the synthesis of robot design elements (e.g., appearance and voice) and their service purposes. Design/methodology/approach Grounded in congruity theory and human-robot interaction literature, this study conducted a pretest and two experimental
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Experience management in hospitality and tourism: reflections and implications for future research International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Dora Agapito, Marianna Sigala
Purpose This paper aims to provide a critical reflection on the management of experiences in hospitality and tourism (H&T). The paper investigates the evolution of experience research, while discussing the emerging challenges and opportunities for management. Design/methodology/approach The study adopts a critical and reflective approach for providing future directions of experience research. Three
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Determinants of approach behavior for ChatGPT and their configurational influence in the hospitality and tourism sector: a cumulative prospect theory International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-01 Heesup Han, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Amr Al-Ansi, Sandra Maria Correia Loureiro, Jinkyung Jenny Kim
Purpose This research paper aims to explore the concerns and determinants of travelers’ behavior toward ChatGPT in the hospitality and tourism context. It also examines the weight of risk factors versus that of motivation and innovation characteristics influencing travelers’ approach behaviors toward ChatGPT. Design/methodology/approach A cumulative prospect theory was used to determine travelers’
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Customer attributions for LGBT-friendly branding hotels and skepticism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Heejung Ro, Juhee Kang
Purpose This paper aims to examine the relationships between motives, skepticism and brands evaluations in the LGBT-friendly branding hotels context. Design/methodology/approach An online survey is created and 278 LGBT participants are recruited through a consumer panels firm. The research model is tested through structural equation modeling. Findings Values-, stakeholder- and strategic-driven motives
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Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Chun-Chu (Bamboo) Chen, Ruiying Cai
Purpose The purpose of this study is to explore robot-phobia as a source of occupational stress among hospitality employees in the context of increasing robotization in the industry. Design/methodology/approach The study sampled 321 lodging employees and 308 food service employees in the USA. An online panel company recruited the participants and administered an online survey. The study used various
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The future of transformative events: an event leaders’ perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-24 Barbara Neuhofer, Krzysztof Celuch, Ivana Rihova
Purpose Focussing on the perspective of business event leaders, this study aims to explore the future of transformative experience (TE) events, recognising a paradigm shift from organising conventional events to designing and guiding TEs in the meetings, incentives and conferences as exhibitions (MICE) context. Design/methodology/approach Using a qualitative interview-based design, insights from 20
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Luxury hotel technology trends: a multigenerational analysis International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-25 Lisa Nicole Cain, Trishna G. Mistry, Shenee Douglas, Imran Rahman, Andrew Moreo
Purpose This study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four generations in the importance-performance analysis (IPA). Design/methodology/approach Data were collected using a Qualtrics panel of recent luxury hotel customers in the USA belonging to all four generations. The cross-generational
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Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-24 Yingying Huang, Dogan Gursoy
Purpose This study aims to examine the interaction effects of chatbots’ language style and customers’ decision-making journey stage on customer’s service encounter satisfaction and the mediating role of customer perception of emotional support and informational support using the construal level theory and social support theory as conceptual frameworks. Design/methodology/approach This study used a
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The effect of immersive technologies on tourist satisfaction and loyalty: the mediating role of customer engagement and customer perceived value International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-23 Mohamed Abou-Shouk, Nagwa Zouair, Ayman Abdelhakim, Hany Roshdy, Marwa Abdel-Jalil
Purpose This research paper aims to investigate the predictors and outcomes of immersive technology adoption in tourism. Design/methodology/approach PLS-SEM is used for data collected from tourists visiting the UAE and Egypt to examine predictors and consequences of adoption. Findings It is revealed that perceived ease of use, enjoyment, immersion, usefulness and attitude towards technology predict
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How do wineries price their wine experiences? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-19 Olivier Gergaud, Florine Livat
Purpose This paper aims to model the price of cellar tours using a hedonic pricing approach. The authors analyze the complex relationship between the price of an add-on (here, cellar tours) and the price of the reference product (here, wine). Design/methodology/approach Thanks to a large database containing information on about 1,000 winery experiences, the authors regress the price of cellar tours
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Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-17 Seunghun Shin, Chulmo Koo, Jungkeun Kim, Dogan Gursoy
Purpose This paper aims to examine the impact of metaverse experiences on customers’ offline behavioral intentions: How do customers’ visits to a hospitality business’s virtual property in the metaverse affect their intentions to visit the physical property in the real world? Design/methodology/approach Based on the general learning model and social cognitive theory, this research hypothesizes the
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The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-16 Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, Anna Mattila, Anel Imanbay
Purpose This paper aims to bridge the extended reality framework and the luxury hospitality literature by providing insights into how immersive technologies using artificial intelligence (AI) can shape luxury value and consumer differentiation. Design/methodology/approach The authors conducted three experimental studies comparing immersive AI versus traditional hospitality across luxury contexts (hotels
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Critical reflection on the impact of the gig economy on the hospitality workforce International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-12 Dan Jin, Bingjie Liu-Lastres
Purpose This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical implications. Design/methodology/approach This paper offers reflections on the emerging trend of the gig economy and its impacts on the
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Using machine learning methods to predict future churners: an analysis of repeat hotel customers International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-10 Aslıhan Dursun-Cengizci, Meltem Caber
Purpose This study aims to predict customer churn in resort hotels by calculating the churn probability of repeat customers for future stays in the same hotel brand. Design/methodology/approach Based on the recency, frequency, monetary (RFM) paradigm, random forest and logistic regression supervised machine learning algorithms were used to predict churn behavior. The model with superior performance
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Artificial intelligence: an overview of research trends and future directions International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Dogan Gursoy, Ruiying Cai
Purpose This study aims to offer an overview of hospitality and tourism research on artificial intelligence (AI) and its impact on the industry. More specifically, this study examines hospitality and tourism AI research trends in hospitality and tourism customer service experience creation and delivery, service failure and recovery, human resources and organizational behavior. Based on the review,
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Boosting heritage recommendations through awe and augmented reality International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-04 Jorge Nascimento, Sandra Maria Correia Loureiro
Purpose Drawing on appraisal theories, this paper aims to attempt to demonstrate how augmented reality (AR) strengthens relationships in the cognitive-affective-conative mechanism to shape visitors' recommendation of awe-inspiring heritage experiences. Design/methodology/approach A mixed-method approach was undertaken. First, an exploratory pre-study (n = 98) analyzed the multidimensionality of awe
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The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Soyeun Olivia Lee, Sunghyup Sean Hyun, Qi Wu
Purpose This study aims to use the extended model of goal-directed behavior (EMGB) to examine the interaction between wine purchasing motivations and prior knowledge and their impact on consumers’ wine purchase intentions and decisions. Design/methodology/approach The survey was conducted in large discount retail stores in South Korea, and structural equation modeling analysis reveals EMGB’s strong
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What drives consumers to post more photos in online reviews? A trait activation theory perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Danting Cai, Hengyun Li, Rob Law, Haipeng Ji, Huicai Gao
Purpose This study aims to investigate the influence of the reviewed establishment’s price level and the user’s social network size and reputation status on consumers’ tendency to post more visual imagery content. Furthermore, it explores the moderating effects of user experiences and geographic distance on these dynamics. Design/methodology/approach This study adopts a multi-method approach to explore
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Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-05 Yu Li, Soyeun Olivia Lee
Purpose This study, rooted in affordance-actualization theory and communication theory, aims to critically examine how ChatGPT influences users’ transition from new adopters to loyal advocates within the context of travel decision-making. It incorporates constructs including communication quality, personalization, anthropomorphism, cognitive and emotional trust (ET), loyalty and intention to adopt
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Hospitality marketing research: bridging the practical gap International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-04 Anil Bilgihan, Lydia Hanks, Nathan Discepoli Line, Makarand Amrish Mody
Purpose This study aims to identify the causes of the academia-industry divide in hospitality marketing research in the form of the “Research Devaluation Map” and offers ideas for discussion points and suggestions for change. Design/methodology/approach The conceptualization of the Research Devaluation Map was developed at an invitational thought-leadership conference. The authors were asked to produce
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The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-03 Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Huan Yang
Purpose Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further unfolded and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which
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The double-edged effects of visualizing wine style: sweetness scale on wine label International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-29 Anqi (Angie) Luo, Donna L. Quadri-Felitti, Anna S. Mattila
Purpose A visual sweetness scale with an arrow pointing to a specific sweetness level is now required on all labels of AOC Alsace. The sweetness scale makes it easier for consumers to understand what is in the bottle. What is less clear, however, is whether such labeling is always effective. To fill this gap, the current research paper aims to examine the positive and negative effects (double-edged
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Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-26 Minglong Li, Xiaoyang Sun, Yu Zhu, Hailian Qiu
Purpose An increasing number of immersive technologies have been adopted in museum tourism in response to shifting consumer habits in the digital era. In contrast, the authenticity experience of museum tourists relies on genuine relics, the environment and activities, which are ancient or traditional. This raises the question of whether tourists can perceive authenticity in immersive technology-based
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What is beautiful is good: attractive avatars for healthier dining and satisfaction International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-25 Fei Hao, Adil Masud Aman, Chen Zhang
Purpose As technology increasingly integrates into the restaurant industry, avatar servers present a promising avenue for promoting healthier dining habits. Grounded in the halo effect theory and social comparison theory, this study aims to delve into the influence of avatars' appearance, humor and persuasion on healthier choices and customer satisfaction. Design/methodology/approach This paper comprises
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Virtual reality and perceptions of destination presence International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-25 Hongxiao Yu, Haemoon Oh, Kuo-Ching Wang
Purpose This study aims to examine the underlying emotional process that explains how context-specific stimuli involved in virtual reality (VR) destinations translate into presence perceptions and behavioral intentions. Design/methodology/approach In total, 403 potential tourists participated in a self-administered online survey after they watched a randomly assigned VR tour. The Lavaan package in
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The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-21 Sihem Ben Saad
Purpose In the tourism industry, immersive technologies become increasingly vital, amplifying traveler experiences and industry growth. By studying “e-booking” applications prevalent in hotels, this study aims to analyze the impact of integrating an anthropomorphic virtual agent (AVA) on user perceptions of humanness and service usage intent. Design/methodology/approach Two experiments were conducted
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Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-19 Maher Georges Elmashhara, Marta Blazquez, Jorge Julião
Purpose This study aims to investigate the influence of different virtual fashion styles on attitude and satisfaction within virtual reality (VR) tourism experiences. The investigation considers the mediating effect of perceived attractiveness, popularity, novelty and weirdness, as well as the moderating role of self-congruence with avatar clothing and the desire for unique products. Design/methodology/approach
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Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-15 Yawen Shan, Da Shi, Shi Xu
Purpose Based on imprinting theory and episodic future thinking, this paper aims to study how CEOs’ attributes and experiences inform innovation in tourism and hospitality businesses. It also explores ways to quantify innovation in this sector. Design/methodology/approach The authors quantitatively analysed innovation in tourism and hospitality using extensive data from companies’ annual reports. They
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Beyond boundaries: exploring the Metaverse in tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-12 Zhisheng Chen
Purpose This study aims to investigate the engagement gap between Metaverse and in-person travel, the influence of Metaverse tourism on tourists and the industry and the challenges and responses associated with Metaverse technology. The study presents practical cases and highlights the implications of this research for practice, society and future research. Design/methodology/approach This study uses
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Identifying capabilities and constraints in utilizing blockchain technology in hospitality and tourism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-07 Fulya Acikgoz, Nikolaos Stylos, Sophie Lythreatis
Purpose The purpose of this study synthesises the body of research revolving around blockchain technology (BCT) whilst drawing on the technology-organization-environment framework, resource-based theory and theory of constraints, to conceptualize capabilities (enablers) and constraints (barriers) of BCT in the hospitality and tourism (H&T) industry. Design/methodology/approach A systematic literature
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The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-03-01 Frederic Ponsignon, David Alexandre Jaud, François Durrieu, Renaud Lunardo
Purpose Applying the stimulus-organism-response (S-O-R) theory in a wine museum context, this paper aims to examine how and why experience design characteristics influence visitor satisfaction, particularly investigating the role of epistemic (learning) and hedonic (having fun) values as the underlying mechanisms of this relationship. Design/methodology/approach The authors collected field survey data
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Adopting the metaverse in the luxury hotel business: a cost–benefit perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-28 Mustafeed Zaman, Prof Rajibul Hasan, Tan Vo-Thanh, Riad Shams, Mizan Rahman, K. Mohamed Jasim
Purpose This study aims to examine the perceived values of the metaverse when adopting it in the luxury hospitality business. Based on the cost–benefit perspective, this research provides solid theoretical contributions and actionable managerial recommendations. Design/methodology/approach An exploratory sequential mixed-method design was used. For the qualitative phase, 21 hotel managers and 24 hotel
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The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-19 Aziean Jamin, Gbolahan Gbadamosi, Svetla Stoyanova-Bozhkova
Purpose This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives. Design/methodology/approach
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Smart hotels but not necessarily smart decisions: the smartness paradox International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-20 IpKin Anthony Wong, Ya Xiao, Zhiwei (CJ) Lin, Danni Sun, Jingwen (Daisy) Huang, Matthew Liu
Purpose This paper aims to answer questions pertinent to whether or not services provided by smart hotels are really what customers are looking for, as well as to ascertain what are some unintended experiences guests may encounter. In essence, to the best of the authors’ knowledge, this research is the first in the field to acknowledge the paradox of smart service. Design/methodology/approach This
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Symmetrical and asymmetrical analysis of the complex relationship between perceived environmental uncertainty and creative performance: exploring a competency formula International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-16 Mahlagha Darvishmotevali, Catherine Prentice, Levent Altinay
Purpose In a dynamic and complex environment, employees’ creative performance (CP) can be essential in developing a distinguished and competitive strategy for an organization. Using the lens of competency management, this study aims to examine how employees perceived environmental uncertainty (PEU) and competency formula relate to employee CP, with a focus on the hospitality industry. Design/methodology/approach
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Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-16 Xiaoxiao Qi, Wen Chang, Anyu Liu, Jie Sun, Mengyu Fan
Purpose Wine producers and marketing professionals increasingly recognize the significance of online wine reviews. Emotions have long been acknowledged as influential in online review behaviors. However, considering the multisensory nature of the wine experience, consumers’ wine expertise also plays a substantial role. Hence, this study aims to examine the online review behaviors exhibited by wine
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Point and interval forecasting for wine prices: an approach based on artificial intelligence International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-14 Huiyu Cui, Honggang Guo, Jianzhou Wang, Yong Wang
Purpose With the rise in wine consumption, accurate wine price forecasts have significantly impacted restaurant and hotel purchasing decisions and inventory management. This study aims to develop a precise and effective wine price point and interval forecasting model. Design/methodology/approach The proposed forecast model uses an improved hybrid kernel extreme learning machine with an attention mechanism
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The curatorial turn in tourism and hospitality International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Greg Richards
Purpose This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach Narrative and integrative reviews of literature on curation and tourism and hospitality are used
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Developing a scale is not enough: on the importance of nomological validity International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-12 Florian Kock, Adiyukh Berbekova, A. George Assaf, Alexander Josiassen
Purpose The purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of nomological validity testing is demonstrated. Second, the need for nomological validity testing is discussed and both conceptually and empirically reasoned. Design/methodology/approach This research systematically reviews
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Coming to terms with a socially unsustainable fine dining business model International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-13 Cynthia Mejia, Katherine Wilson
Purpose The purpose of this study was to examine the global perceptions of social equity in the fine dining business model as a result of the surprise announcement for the 2024 planned closure of the Michelin three-star restaurant, Noma. Design/methodology/approach This study used critical discourse analysis to inductively analyze 91 source documents retrieved through a lexical database search. The
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Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Xiaolin (Crystal) Shi, Xiaoting Huang, Zimeng Guo, Susan Elizabeth Gordon
Purpose The purpose of this paper is to investigate the influence of employees’ trait rumination on the variability of their state rumination and the continuing influence on their negative affect at home. Design/methodology/approach A time-lagged experience sampling method was used for the data collection from full-time employees in the hotel industry. The hypotheses were tested with multilevel modeling
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Blockchain=better food? The adoption of blockchain technology in food supply chain International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Fei Hao, Yueming Guo, Chen Zhang, Kaye Kye Sung Kye-Sung Chon
Purpose This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to enhance transparency and trust in tracking food sources, ultimately impacting customer satisfaction. Design/methodology/approach A service design workshop (Study 1) and three between-subjects experiments (Studies 2–4)
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Festivalization of business event: exploring the new strategy for designing more engaging conference experience International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-09 Shinyong Jung, Alei Fan, Xinran Lehto, Hhye Won Shin
Purpose This study aims to explore a potential conference experience design strategy, namely, festivalization. It investigates the potential festivalization effects on conference attendees in two formats of business conferences: virtual and in-person. Design/methodology/approach A series of two scenario-based experimental studies were conducted. A series of one-way analysis of covariance and PROCESS
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Build trust, they will come: the case of casino high rollers! International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-05 Chunli Ji, Catherine Prentice, Erose Sthapit, Inman Lei
Purpose Using the analogy of “If you build it, they will come” from the movie Field of Dreams, this study aims to draw on relational signaling and commitment–trust theories to examine the role of different types of trust (cognitive, affective and relational) in the relationship between relational-encounter quality and customer loyalty to service employees and to the organization in the case of an integrated
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Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-05 Jongsik Yu, Nancy Grace Baah, Seongseop (Sam) Kim, Hyoungeun Moon, Bee-Lia Chua, Heesup Han
Purpose This study aims to develop a robust theoretical framework to explain the impact of hotels’ green brand authenticity on guests’ perceptions of well-being, customer engagement and approach behaviors toward green brands. Design/methodology/approach In this study, the authors examined the effect of green brand authenticity on perceptions of well-being, customer engagement and approach behaviors
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Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-02-02 Ruiying Cai, Yao-Chin Wang, Tingting (Christina) Zhang
Purpose Through a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual psychological ownership, aesthetic value and conversational value, which in turn fosters intention to engage in prosocial behaviors. Design/methodology/approach The study used a scenario-based survey that allowed U.S.-based
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Leveraging strategic leadership for boosting operational resilience in hotels: the role of crisis response strategies and e-readiness International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-29 Karam Mansour Ghazi, Islam Elbayoumi Salem, Hesham Dar, Ahmed Mohamed Elbaz
Purpose The purpose of this study was to examine the impact of strategic leadership (SL) on business operational resilience (OR) in the hotel industry in Egypt, namely, during and after the pandemic. This investigation also aimed to explore the mediating function of crisis response strategies (CRSs) and organisational e-readiness (Oe-R) in this relationship. Design/methodology/approach The researchers
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Leadership skills and the glass ceiling in event management: a social role theory approach International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-25 Trishna G. Mistry, Jessica Wiitala, Brianna S. Clark
Purpose Although event industry employees are predominantly female, there is a critical scarcity of women in leadership roles. Like other industries worldwide, women in the events industry experience several barriers to leadership roles. The unique characteristics of the events industry exacerbate these barriers and have led to more women leaving the company or even the industry. This study aims to
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The role of online identity orientation and socializing for information search: a case of ethnic minority guests’ hospitality experiences International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Hatice Kizgin, Ahmad Jamal, Nripendra P. Rana, Yogesh K. Dwivedi
Purpose This paper aims to investigate the impact of online identity orientation and online friendship homophily on online socializing, online information search and ethnic guests’ hospitality experiences. Design/methodology/approach The study uses structural equation modeling to test a conceptual model developed after reviewing hospitality literature. Data is collected from a sample of 514 Turkish-Dutch
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Which came first, work-personal conflict or work environment? Extending the generational debate on cohort differences in turnover intention International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Michael Pittman, Sangwon (Sean) Jung, Susan Elizabeth Gordon
Purpose This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in the restaurant context. Design/methodology/approach To test the two-model approach, this study uses a moderated mediation analysis based on developed scenarios for survey questionnaires completion by participants.
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Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-23 Huijun Yang, Yao-Chin Wang, Hanqun Song, Emily Ma
Purpose Drawing on person–environment fit theory, this study aims to investigate how the relationships between service task types (i.e. utilitarian and hedonic service tasks) and perceived authenticity (i.e. service and brand authenticity) differ under different conditions of service providers (human employee vs service robot). This study further examines whether customers’ stereotypes toward service
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The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Osman M. Karatepe, Emmanuel Twumasi Ampofo, Taegoo Terry Kim, Seokyoun Oh
Purpose The purpose of this study was to develop and test a research model that explored leader psychological capital (LPsyCap) as a predictor of follower creative performance (FCRP). The model also investigated follower job crafting (FJC) and follower knowledge collecting (FKC) and follower knowledge donating (FKD) behaviors as the multiple mediators of the trickle-down effect of LPsyCap on FCRP in
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The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Janarthanan Balakrishnan, Yogesh K. Dwivedi, Anubhav Mishra, F. Tegwen Malik, Mihalis Giannakis
Purpose Given the growth of virtual reality (VR)-based tourism experiences in the past five years, this study aims to investigate the impact of VR-based interactions (ergonomics and embodiment) on memorable experiences and revisit intention mediated by cognitive and emotional responses. Design/methodology/approach This study has used an exploratory sequential mixed methodology research design to operationalise
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The changing role of hotel attributes in destination competitiveness throughout a crisis International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Tahir Albayrak, Aslıhan Dursun-Cengizci, Lawrence Hoc Nang Fong, Meltem Caber
Purpose By conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and recovery from the crisis. Design/methodology/approach First, the latent Dirichlet allocation method was used to identify hotel attributes from 15,137 online reviews, and then a sentiment analysis was performed to determine
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Is it the end of the technology acceptance model in the era of generative artificial intelligence? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-01-18 Emmanuel Mogaji, Giampaolo Viglia, Pallavi Srivastava, Yogesh K. Dwivedi
Purpose The technology acceptance model (TAM) is a widely used framework explaining why users accept new technologies. Still, its relevance is questioned because of evolving consumer behavior, demographics and technology. Contrary to a research paper or systematic literature review, the purpose of this critical reflection paper is to discuss TAM's relevance and limitations in hospitality and tourism