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Neolocalism of craft brewery experience: Scale development and validation study International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-11 Shuangyu Xu, Matthew Joseph Bauman, Sandra Sun-Ah Ponting, Lisa Slevitch, Craig Webster, Ksenia Kirillova
Neolocalism as a conscious effort to actively seek out a sense of place with local communities, has been growing rapidly among craft breweries’ customers in recent years. Oftentimes served as a marketing strategy, neolocalism also aids in local communities’ sustainable development. However, it is unclear what constitutes “local” in craft brewery settings, though in this fast-growing industry, neolocalism
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The menu: Private chef dining experienscape in the sharing economy International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-11 Aleksandar Radic, Wei Quan, Nidhi Singh Jaipuria Noida, Heesup Han
The private chef dining experienscape is a correct mixture of pedantry and love towards the food, orchestrated by the considerable skills of the modern chef. This study explores consumers’ intentions towards private chef dining experience as a contemporary model of the sharing economy using a Stimulus-Organism-Response (S-O-R) paradigm. The data was collected from various respondents residing in several
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When powerful artificial intelligence backfires International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-11 Saleh Shuqair, Diego Costa Pinto, Caroline Lancelot Miltgen, Giampaolo Viglia
Despite recent advancements in artificial intelligence (AI) in hospitality, little is known about its unintended consequences on consumers’ privacy concerns. Through an empirical package combining qualitative and quantitative evidence, this research reveals that framing AI as “powerful” enhances privacy concerns (Studies 1–5) by reducing AI-control over data (Study 3). Notably, such effects are reduced
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Gender inclusion: The practices of organizational development and human resource management International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-11 Vorakarn Chalermchaikit, Metin Kozak, Sirichai Preudhikulpradab
This study explores gender inclusion via practices of organizational development and human resource management from general managers in five-star hotels based on the gap between current practices, expectations, and typical general managers' characteristics. The study states the related theories of organizational culture, corporate policies, perceived organizational support, core competencies, and gender
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Drivers, barriers and key practices of corporate sustainability strategy implementation in hotels International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-10 Vanessa Guerra-Lombardi, Raúl Hernández-Martín, Noemi Padrón-Fumero
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Re-imagining delightful experiences in “New Normal” conditions: A systematic critical review and future research agenda International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-09 Truc H. Le, Dung (Jenny) Le, Rawan Nimri, Sara Quach Thaichon
Disasters and crises, including the COVID-19 pandemic, have created an uncertain and challenging environment, particularly for the hospitality and service-based industries, forcing managers to seek effective approaches in designing and staging delightful experiences in post-crisis conditions. This paper aims to advance research in delightful customer experiences in the hospitality and service-based
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Test of a moderated serial mediation model of management commitment to the ecological environment International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-08 Tuna Karatepe, Elisa Rescalvo-Martin, Taegoo Terry Kim, M. Mithat Uner, Ali Ozturen, Osman M. Karatepe
The purpose of our paper is to assess the interrelationships of management commitment to the ecological environment (MCEE), harmonious environmental passion (HEP), task-related and proactive pro-environmental behaviors (PEB), and qualitative job insecurity (QJIS) in a moderated serial mediation model. Data gathered from hotel customer-contact employees were utilized to gauge the aforementioned links
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Revisiting the taxonomy of market exit strategies in hotels International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-07 Lyudmila Igosheva, Viachaslau Filimonau, Marco Ciraulo, Mark Ashton, Vladimir A. Ermolaev
Theories of service firm life cycle do not explain what happens to a hotel at the end of the decline stage. Although market exit is one of the possible outcomes of business decline, it is under-researched. Yet, such research is critical for understanding the options available to a hotel in a time of crisis. By interviewing senior managers with the experience of failed hotels (n=17), this study revisits
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Hospitality customer intentions to write fake online reviews: A cross-cultural approach International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-07 Mustafeed Zaman, Chai Ching Tan, Mohammad Shahidul Islam, Kareem M. Selem
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Navigating Grant Program Representative Bias: Insights from Paycheck Protection Program for Hospitality SMEs and Entrepreneurs International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-07 Michael S. Lin, Amit Sharma, Yangyan Xu
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Healing experiences at resort hotels (HERH): Conceptualization and scale development International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-07 Chyong-Ru Liu, Yao-Chin Wang, Tonny Menglun Kuo, Cheng-Hsiung Tsui, Hsuan Chen
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Abusive supervision in commercial kitchens: Insights from the restaurant industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-06 Babak Taheri, Jamie Thompson, Trishna G. Mistry, Bendegul Okumus, Martin Gannon
This mixed-method study investigates how abusive supervision and bullying impact job satisfaction and turnover intentions among employees in an environment plagued by ingrained incivility: commercial kitchens. Underpinned by social learning theory, we draw from 832 survey responses and 20 in-depth interviews to explore the extent to which supervisory abuse and workplace bullying negatively impact employee
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Employee negative reactions to CSR: Corporate hypocrisy and symbolic CSR attributions as serial mediators International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-04 Erhan Boğan, Bekir Bora Dedeoğlu, Caner Çalışkan, Sadia Cheema
Although previous hospitality studies investigated the impact of CSR directed at various stakeholders, these studies have largely overlooked the impact of perceived inconsistent CSR (ICSR) strategies on unexpected employee outcomes. To fill the gap, this study investigates how perceived ICSR strategies affect employee deviant behavior through perceived corporate hypocrisy and symbolic CSR attributions
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Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023 International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-30 Xuerong Peng, Jiajia Zhu, Seoki Lee, Dan Zhou, Wenhao Song, Tianyu Ying
This study reviews the rich yet fragmented literature on digital transformation in the hospitality industry. Using 2527 peer-reviewed English articles published between 2000 and 2023, we employed bibliometric and content analyses to determine the overall performance and research themes in this field. Employing co-occurrence analysis, four pivotal research themes were identified: (1) digital technology
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Traveling with pets and staying at a pet-friendly hotel: A combination effect of the BRT, TPB, and NAM on consumer behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Bo Meng, Xiaoting Chi, Jinkyung Jenny Kim, Gaeul Kim, Wei Quan, Heesup Han
Tourists are recently increasingly traveling with their pets. However, how and why pet owners choose pet-friendly related tourism as well as hospitality products and services remains unknown. The present study aims to examine the decision-making process of pet owners in regards to visiting pet-friendly hotels by simultaneously employing the behavioral reasoning theory (BRT), the norm activation theory
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“I was so scared I quit”: Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Cass Shum, Hyun Jeong Kim, Jennifer R. Calhoun, Eka Diraksa Putra
Because of the increased usage of service robots in the hospitality and tourism industries, researchers and practitioners are interested in learning to facilitate interactions between employees and service robots. However, there is little information on how service robots’ humanlike appearance affects employee emotions and industry turnover intentions. Drawing upon uncanny valley theory, a quasi-scenario-based
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Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Heesup Han, Seongseop (Sam) Kim, Frank Badu-Baiden, Amr Al-Ansi, Jinkyung Jenny Kim
A clear understanding of consumer adoption behavior would lead to broader acceptance of technology-mediated products, which eventually pave the way for the success of smart hotels. This study explored the psychological mechanisms involved in hotel guests’ choice of smart products, based on complexity theory. This study used motivation factors based on the technology acceptance model, technology readiness
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Pursuing the drivers of consumer behaviour toward service robots in the hotel industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, Craig Webster, Alamir Al-Alawi
This paper investigates the structural connections between hotel customers’ general perceptions of technology, their perceptions toward service robots, emotions expectations, brand-related perceptions, and their behavioural intentions toward hotel brands that use service robots. It employs a quantitative approach by analysing data gathered through an online questionnaire from residents in Oman with
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Effect of supervisor incivility: Role of internal whistleblowing as a coping mechanism by hotel employees International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-24 Shalini Srivastava, Poornima Madan, Trong Tuan Luu
Leveraging the Affective Events theory, the study attempts to investigate the relationship between supervisor incivility and internal whistleblowing among hotel employees. It further intends to comprehend the role of the dark triad supervisors in mediating the relationship between supervisor incivility and internal whistleblowing. The conceptual framework was tested using data collected from 216 employees
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Do topic and sentiment matter? Predictive power of online reviews for hotel demand forecasting International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-23 Doris Chenguang Wu, Shiteng Zhong, Haiyan Song, Ji Wu
Studies integrating textual data for forecasting have mainly focused on the overall sentiment reflected in text. Yet textual data convey various types of information, such as review topics, that can be beneficial when forecasting hotel demand. This study aims to combine topic modeling and sentiment analysis to improve forecasting performance of hotel demand. Specifically, the latent Dirichlet allocation
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Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-22 Na Wang, Thompson S.H. Teo, Shan Liu, Vivien K.G. Lim
After the outbreak of health crises, the number of new customers decreases sharply. As a relatively stable customer base, repeat customers and their feedback become particularly important for hotels. However, repeat customers tend to post wordless reviews (reviews without text). To solve this problem, we examine the effects of hotels’ long-term response strategies on repeat customers’ pandemic reviews
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It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Jing (Jasper) Yu, Xiaoming (Rose) Liu, Mang He, Liman (Mandy) Huang, Jun (Justin) Li
Service robots have been gradually adopted by various providers. However, despite their significant potential in various service scenarios, robots can make mistakes during service interactions. Drawing on the concept of customer empowerment (CE), this study contributes to the existing literature by comparing the difference in the empowerment perceptions of younger and older customers toward robots
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Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis? International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Osman Ahmed El-Said, Sayed Elhoushy, Michael Smith, Marwa Youssif
The COVID-19 pandemic has presented significant challenges to the hospitality industry, yet there remains a limited understanding of the response strategies by international hotel chains (IHCs) during this crisis. This study fills a knowledge gap by investigating crisis-driven innovation activities of the top IHCs during the COVID-19 pandemic. Additionally, it explores the relationship between crisis-driven
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Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Zixi (Lavi) Peng, Anqi (Angie) Luo, Anna S. Mattila
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How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Yijiao Ye, Long-Zeng Wu, Yijing Lyu, Xinyu Liu
This study explored strategies that can effectively support frontline hospitality employees in making work-family balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline hospitality employees. Consequently, this improvement in WFB positively impacts
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The power of personalization: Hosts how to promote guest bookings by personalized responses International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Bo Wang, Ting Jia
Scholars have started focusing on how host responses impact guest bookings. However, studies on the effect of hosts' personalized response strategies, reviewer-matching and content-matching, are still insufficient. Guide by the elaboration likelihood model, we regard reviewer-matching as a peripheral cue and content-matching as a central cue. Then, construct a theoretical framework to analyze their
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The role of peer-to-peer interactions in sharing accommodation: From cocreation experience to peer customer engagement International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Jing Pang, Xiaorong Fu, Yuquan Qi
Taking a service-dominant logic, the sharing accommodation business model consists of two forms of value cocreation: experience cocreation during the accommodation service and peer engagement behaviors after its end. Experience cocreation based on peer-to-peer interactions (P2P interactions) is the key to unlocking the competitive advantage of sharing accommodation. However, the understanding of P2P
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How does the career commitment of hospitality employees change across career stages? A multilevel investigation into occupational self-efficacy and family support International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-17 Dan Zhu, Peter B. Kim, Simon Milne, In-Jo Park
This study examined how and why hospitality employees’ occupational self-efficacy and family support influence their career commitment over time. Longitudinal data was collected from 310 hospitality employees at three different points of time, with a three-month lag between them, exploring the differences in the employees’ career commitment growth trajectories between early and mid-to-late career.
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Exploring research on water-saving measures applied to the hotel sector. A critical systematic review International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-16 Ariadna Gabarda-Mallorquí, Bartolomé Deyá, Dolores Tirado
Climate change and tourist development are increasing the frequency and severity of water stress situations. This study aims to summarize the research findings in articles exploring water-saving measures applied in hotels. Based on the Cochrane protocol, a systematic review was conducted for the period 2000–2020. Several searches were run to select 39 articles and a coding system was built to classify
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Having fun in micro-celebrity restaurants: The role of social interaction, foodstagramming, and sharing satisfaction International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-15 Yun Victoria Chen, IpKin Anthony Wong, Aliana Man Wai Leong, GuoQiong Ivanka Huang
Foodstagramming has grown in popularity within foodservice contexts. While it is commonly seen as a tool for impression management and normative behavior, the influence of social interaction on foodstagramming has received limited attention. This research aims to fill this gap by examining the interplay of social interaction, tie strength with peers, and subjective well-being, through the lens of social
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Money or fit? The tradeoff of intrinsic and extrinsic variables in hospitality managers' job choice International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-13 Alan Yen, Kwang-Ho Lee
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How gendered language emerges in applicant materials and leadership descriptions in the hospitality industry: A text analysis study International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-13 Alberto Beiza, Dustin Maneethai, Juan M. Madera
The hospitality industry faces a gender gap in leadership. Further research is needed to explore if gender stereotypes emerge naturally in applicant materials, like resumes and cover letters. This paper examines the use of agentic and communal language in men and women's self-descriptions in applicant materials, as well as differences in agentic and communal language in descriptions of successful leaders
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Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-12 Dohyung Bang, SooCheong (Shawn) Jang
This study explored how the type, quantity, and polarity of information shape customer uncertainty in consumption values, utilizing longitudinal and large-scale user-generated data collected from Yelp. Two types of curvilinear relationships between information quantity and consumer uncertainty were identified. Pattern (a) exhibits an inverted U-shaped trend where uncertainty rises with information
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Investigating OTA employees’ double-edged perceptions of ChatGPT: The moderating role of organizational support International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-12 Lan Lu, Jinlin Zhao, Haoran Chen
Based on the conservation of resources theory, this study investigated the relationships between the online travel agency employees' perceived benefits and risks of ChatGPT, job insecurity, and turnover intention. Additionally, we also examined the mediating role of job insecurity and the moderating role of organizational support. Using data from a sample of 432 United States OTA employees, the findings
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Harnessing green innovation via green transformational leadership in Italian luxury hotels: Key strategic takeaways International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-27 Nadia Aslam Janjua, DA SHI, Umar Farooq Sahibzada
The increasing focus on environmental issues has resulted in the widespread acceptance and prominence of green innovation. However, existing literature on hotel management has overlooked exploring the key factors that drive green innovation specifically through the mediating mechanisms of green dynamic capability (GDC) and green environmental orientation (GEO). To fill the gap in the existing hospitality
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Optimal distinctiveness of short-term rental property design International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-27 Huihui Zhang, Florian J. Zach, Zheng Xiang
The short-term rental market remains highly competitive, requiring that hosts should identify effective strategies to position their products for desirable performance. This study investigates the optimal balance beyond dyadic choice between differentiating from or conforming to competitors, in the dimensions of properties’ functional and aesthetic design. We hypothesize U-shaped distinctiveness-performance
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Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-23 Xiaoyan Liu, Piaoran Ren, Xingyang Lv, Shaobo Li
Empirical evidence has demonstrated that customers often share diverse, and sometimes even conflicting, eWOM information on various social platforms, bringing new challenges to eWOM management. Based on the platform symmetry theory, this work explores how customers’ positive or negative service experience alters their choice of social platforms for eWOM communications. Using five studies, across restaurant
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Stimulating customer participation behaviour and boosting value co-creation in hotels International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-23 Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro, Ana Cláudia Campos
Considering the competitive environment of the hospitality industry in delivering superior value to customers, customer participation in value co-creation with the service provider through interaction becomes pivotal. By bonding the co-creation theory with the equity theory, this study proposes a model for stimulating customer participation behaviour (CPB), which includes customer co-creation perception
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Investigating the moderating role of utilitarian function and environmental identity in consuming insect-based food in restaurants International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-19 Yunyao (Jennifer) Liu, Seongseop (Sam) Kim
This study aimed to explore how the benefits sought from consuming insect-based food affect its outcome variables through the moderating effects of utilitarian function and environmental identity. In this study 13 constructs were analyzed using structural equation modeling and multigroup analysis. The results showed that the four domains of benefits from eating insect-based food positively influenced
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When green meets gamification: A winning combo for hotel revisit intentions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-16 Aili Wu, Juhee Kang, David Kwun, Wei Wei
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Corrigendum to “Role of trust in customer attitude and behaviour formation towards social service robots” [Int. J. Hosp. Manag. 114 (2023) 103587] International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-12 Valentina Della Corte, Fabiana Sepe, Dogan Gursoy, Anna Prisco
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-01 Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, Waseem Ul Hameed, Omid Tajeddini
Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance the performance of service firms, the question of how it happens has yet to be adequately studied in the tourism and hospitality (T&H) realm. More specifically, how an entrepreneurial strategy enables a T&H firm to enhance its performance through service innovation exploration-exploitation ambidexterity has created
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Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-03-01 Xiaojing Sheng, Ross Murray, Seth C. Ketron, Reto Felix
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The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S. International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-29 Han Wen, Heyao (Chandler) Yu
This study aimed to examine the effects of empathy intervention on food allergy training through a between-subjects factorial experiment. A total of 388 foodservice employees participated, with half randomly assigned to the control group and half to the intervention group. Participants in the intervention group were shown a video describing a food allergy death to elicit empathic responses. Results
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How can promote hotel employees’ performances? Relative importance of high-performance HR practices and the moderating role of empowering leadership International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-29 Shenyang Hai, In-Jo Park
Hospitality and tourism enterprises often have limited resources to invest in high-performance HR practices (HPHRP) for gaining competitive advantages. Balancing organizational effectiveness and cost requires them to strategically allocate finite resources to only certain HR practices. However, we know very little about the relative value of different dimensions of HPHRP to employees’ job performance
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Leveraging knowledge via location proximity among hotels and short-term leases International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-28 Simone Bianco, Manisha Singal, Florian J. Zach
The current study examines the competitive implications of geographical proximity between properties managed by the same entity in the hospitality industry. Using a knowledge-based perspective, we find that shorter distances between properties managed by the same hotel management company or short-term lease host enhance their competitive advantage. Interestingly, a larger number of short-term lease
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Signs of imminent collapse: Can hotel bankruptcy or failure be predicted from guest reviews? International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-27 Leonardo (Don) A.N. Dioko, Juncheng (Frank) Guo
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Unlocking revenue: Psychological pricing effect for airlines’ upselling strategies International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Eunji Lee, Jungkeun Kim, Seunghun Shin, Chulmo Koo
Airlines emphasize the importance of upselling strategies to ensure successful revenue management. This study provides empirical evidence for psychological pricing strategies, focusing on psychological thresholds and price colors in the context of upgrade decisions. Specifically, the research indicates that a lower psychological threshold between the base price and the upgrade price can increase the
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Peers’ unethical behavior and employees' discretionary behavior: Role of employees’ duty orientation International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Bindu Gupta, Shikha Bhardwaj, Shalini Srivastava, Poornima Madan
As unethical behavior is of significant concern for organizations, this study examines the effect of peers’ unethical behavior (PUB) in the hospitality sector. Though earlier research suggests the impact of PUB on employees’ ethical intentions, the influence of PUB on organizational citizenship behavior (OCB) and interpersonal deviance (ID) is unexplored. To address this gap, this study uses social
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“Boss, I am gonna to quit!!!” The resignation experiences of hotel employees in Vietnam International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Thi Hao Nguyen, Poh Theng Loo
The hospitality industry has been confronted with the problem of attracting and retaining high quality employees while employee turnover is a continuous challenge. The purpose of this study is to explore the experiences of hotel employees in the resignation process in Vietnam. This study also adds on to the steps in the Mobley Model. A qualitative approach, 16 in-depth interviews were conducted, and
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Cultivating initial trust in ghost kitchens: A mixed-methods investigation of antecedents and consequences International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Yangyang Jiang, M.S. Balaji, Cenhua Lyu
This study examines the antecedents and consequences of customer initial trust in ghost kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed by a qualitative inquiry, was employed to gain an in-depth understanding of the inter-relationships between constructs in the conceptual framework. Through the quantitative study, we found that food safety, economic value
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Coworker support in a sexual harassment climate: A conservation of resources perspective International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-24 Michelle Russen, Aysin Pasamehmetoglu, Priyanko Guchait, Michael J. Tews
Sexual harassment is still an issue in the hospitality industry, despite ample research on the topic. A sexual harassment climate – one that tolerates instances of unwanted sexual attention – produces negative impacts on employees’ well-being, job satisfaction, emotional exhaustion, and engagement, which may lead to increased turnover, absenteeism, and decreased productivity. The purpose of this research
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The effect of job abundance on tourism employee turnover International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-22 Sean McGinley, Tarik Dogru, Abhinav Sharma
This study examined the extent to which job openings affected voluntary turnover in the tourism industry in the US using the interlinkages theory and the integrated model of career change. Industry specific turnover data were collected from the Bureau of Labor Statistics and Federal Reserve Bank of Philadelphia and analyzed the data using a multiple linear regression analysis. We found that increased
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From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-22 Laura Zizka, Álvaro Dias, Jo Ann HO, Shaniel Bernard Simpson, Manisha Singal
Over the past decades, organizations have become increasingly involved with environmental concerns to mitigate the negative consequences of their actions on the community. The hospitality industry, and especially hotels, aware of its effects, has taken steps to increase positive environmental behavior, attitudes, and initiatives, to lessen the harm to the greater community in which they are located
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Understanding smart service failure: The case of smart restaurants International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 IpKin Anthony Wong, Jingwen (Daisy) Huang, Zhiwei (CJ) Lin
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Unlocking the power of gamification: Alleviating reward-sensitivity in promotional interactions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 Wangoo Lee, Lu Lu, Xiang (Robert) Li
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Investigating consumers’ perceived benefits and risks of meal-kit delivery service International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 HeeJin Shin, Jiyeon Jeon, EunHa (Lena) Jeong
Modern lifestyles have boosted meal-kit subscriptions, yet little is known about how consumers' perceptions of benefits and risks affect their intentions. This study, grounded in prospect theory, aims to uncover the dimensions of perceived benefits and risks associated with meal-kit services. Using a rigorous scale development procedure, five benefits (convenience, environment, price, food quality
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A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-21 Carla Del Gesso, Rab Nawaz Lodhi, Muhammad Asif, Cihan Cobanoglu
Intellectual capital (IC) strategically matters to hospitality and tourism businesses in which intangible, knowledge-based resources are the key to their competitiveness, resilience, and sustainable value creation. Addressing a knowledge gap in the subject, this study conducted a bibliometric analysis of the IC research in hospitality and tourism business settings to provide a general overview of the
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Wellness on the go: Motivation-based segmentation of wellness hotel customers in North America International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-20 Oscar Hengxuan Chi, Christina G. Chi, Demi Shenrui Deng, Makenna Marie Price
The wellness hotel market has witnessed rapid growth in recent years, yet little is known regarding its customers. To bridge the knowledge gap, this study uses a mixed-method multi-study design to understand factors that drive/constrain customers to stay at a wellness hotel. In study 1 (n=951), a measurement scale is proposed, developed, and validated to measure customer motivators and inhibitors to
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Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-02-20 Faizan Ali, Sertan Kabadayi, Zubair Ali Shahid, Cihan Cobanoglu, Gul Afshan
Given the controversial nature of mandatory vaccine policies in hospitality and tourism organizations and their implications for employees, two studies were conducted to understand the employees' perceived ethicality of such policies, their determinants, and their consequences. In Study 1, data were collected from 318 employees working in hospitality and tourism industry in the U.S. Statistical tests